Tech Support Apprentice

Job Profile Summary

The Apprentice Tech Support Engineer will be responsible for ensuring the smooth running and stability of various systems across the business spanning front and back office. This will include monitoring critical systems, anticipating and resolving issues as they arise and searching for ways to reduce common problems.

Responsibilities

• Be the first point of contact for the Tech Support function, managing customer queries by assigning an appropriate priority and setting the expectation with the user.
• Visit users at their desks, provide remote support and active participation when located on our Tech Bars.
• Understand incident and problem management.
• Resolve and troubleshoot queries, escalating to specialists where appropriate, and manage the technical relationships with our users.
• Support our users on a wide range of technologies to meet the agreed Service Level Agreements.

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