Tech Support - Help Desk (Remote)

Job Name:Onsite Support TechnicianCompany:AtosLocation:Carretera a General Cepeda ****, Saltillo, Coahuila, MexicoJob Type:Full-time | Rotating shiftsRole Overview:The Onsite Support Technician provides hands-on technical support to end users at a designated client location.This role is responsible for resolving hardware, software, and basic network issues, ensuring systems operate efficiently while delivering a high standard of customer service.The position operates on a rotating shift schedule to ensure full coverage aligned with client requirements.Key Responsibilities:Provide on-site technical support for desktops, laptops, printers, mobile devices, and peripheralsDiagnose and resolve hardware, software, and basic network issuesInstall, configure, and maintain operating systems, applications, and system updatesManage and respond to support requests using Service Now or other ITSM toolsTrack, document, and resolve incidents and service requests in line with defined SLAsPerform us...