Tech Support

Role SummaryWe are seeking a detail‐oriented Order Entry Associate to manage end‐to‐end order processing and validation within telecom/order management systems.This role ensures accurate order capture, compliance adherence, and seamless coordination across teams to support timely service delivery and operational efficiency.Key ResponsibilitiesManage order intake and task creation by reviewing orders submitted through CPQ tools (e.G., Salesforce, IFO).
Perform order validation including:Compliance checks on all incoming orders as per SOP.Validation of product codes, pricing, and contractual terms.Verification of customer details, service location, and technical specifications against approved quotes.Validate completeness of order details and ensure all required documentation is attached.Work on assigned orders/cases and coordinate with Sales/CCM teams to resolve missing or incorrect information.Update internal systems with correct circuit IDs, service attributes, and billing deta...