Tech Support Lead – CRM & PMA
Location
Remote, Remote
Job Type
Full-time
Category
Soporte técnico y administración
Posted
June 23, 2026
As part of this transformation, we are building a global L1/L2/L3 support capability to ensure platform stability, performance, and adoption across markets.
This role will lead L2/L3 support for the CRM and PMA ecosystem, operating within a live, business-critical production environment.
Responsibilities
- Lead enhancement, development and day-to-day L2/L3 support operations across CRM, Panel Member App and integrations in a live production environment
- Drive incident triage, prioritisation and resolution across a high-volume, reactive operational landscape (e.g. call centre and field operations)
- Diagnose and resolve complex issues across distributed systems (CRM, mobile, APIs, backend and data layers), using logs, monitoring tools and telemetry, and perform root cause analysis across application, integration, data, infrastructure or security domains
- Act as the primary technical interface with the systems integrator (Vend...