Tech Support

Job Name: Onsite Support Technician Company: Atos Location: Carretera a General Cepeda ****, Saltillo, Coahuila, Mexico Job Type: Full-time | Rotating shifts Role Overview: The Onsite Support Technician provides hands-on technical support to end users at a designated client location.This role is responsible for resolving hardware, software, and basic network issues, ensuring systems operate efficiently while delivering a high standard of customer service.The position operates on a rotating shift schedule to ensure full coverage aligned with client requirements.Key Responsibilities: Provide on-site technical support for desktops, laptops, printers, mobile devices, and peripherals Diagnose and resolve hardware, software, and basic network issues Install, configure, and maintain operating systems, applications, and system updates Manage and respond to support requests using ServiceNow or other ITSM tools Track, document, and resolve incidents and service requests in line with defined S...