Technical Account Associate | Beginners Friendly
Location
rizal, nueva ecija
Job Type
Full-time
Category
Sales
Posted
June 04, 2026
Job Description
We are looking for Technical Customer Service Representatives to troubleshoot and support clients experiencing technical issues, providing clear solutions and professional guidance.
Responsibilities
- Handle technical inquiries via phone, chat, or email
- Troubleshoot software, hardware, or connectivity issues
- Guide clients with step-by-step solutions
- Document issues and resolutions accurately
- Escalate unresolved issues to higher-level technical support
- Meet service quality and productivity targets
Schedule & Training
- Shifts include nights, weekends, and holidays
- Paid technical training provided
Requirements
- High School or Senior High School graduate (College preferred)
- Strong English and problem-solving skills
- Customer-focused and analytical
- Basic computer skills and multitasking ab...