Technical Account Representative- ASAP
Location
pasong tamo, makati, national capital region
Job Type
Full-time
Category
Other-General
Posted
May 27, 2026
Job Description
We are looking for a Customer Service Representative for a Technical Account who will serve as the first point of contact for customers experiencing technical issues. You will provide basic to intermediate technical support while ensuring excellent customer service.
Key Responsibilities:
Handle inbound technical support inquiries via phone, chat, or email
Troubleshoot common issues related to software, hardware, devices, or connectivity
Guide customers through clear, step-by-step solutions
Accurately document customer interactions and resolutions
Escalate complex concerns to higher-level technical teams
Meet quality, customer satisfaction, and productivity metrics
We are looking for a Customer Service Representative for a Technical Account who will serve as the first point of contact for customers experiencing technical issues. You will provide basic to intermediate technical support while ensuring excellent customer service.
Key Responsibilities:
Handle inbound technical support inquiries via phone, chat, or email
Troubleshoot common issues related to software, hardware, devices, or connectivity
Guide customers through clear, step-by-step solutions
Accurately document customer interactions and resolutions
Escalate complex concerns to higher-level technical teams
Meet quality, customer satisfaction, and productivity metrics