Technical Analyst for Telephony Solutions
Location
montreal (administrative region), qc
Job Type
Full-time
Category
Other-General
Posted
June 19, 2026
Become a key player in telephony systems as a System Analyst specializing in Genesys. Analyze, implement solutions, and collaborate to enhance operations and user experiences.
This role emphasizes providing comprehensive support for Genesys Cloud while managing requests via incident management tools. You will also create detailed documentation for end-users, ensuring knowledge transfer and efficiency improvements. Training team members and assisting with various tasks will be crucial in supporting the overall tech vision.
Key Responsibilities:
• Act as a technical advisor for telephony users
• Implement processes for operational integrity
• Track user requests and resolve issues efficiently
• Develop process documentation for user training
• Support team training and skill transfer
Requirements:
• University degree or equivalent experience required
• At least 1 year of contact center experience
• Understanding of Genesys Cloud is essential
• Ability ...
This role emphasizes providing comprehensive support for Genesys Cloud while managing requests via incident management tools. You will also create detailed documentation for end-users, ensuring knowledge transfer and efficiency improvements. Training team members and assisting with various tasks will be crucial in supporting the overall tech vision.
Key Responsibilities:
• Act as a technical advisor for telephony users
• Implement processes for operational integrity
• Track user requests and resolve issues efficiently
• Develop process documentation for user training
• Support team training and skill transfer
Requirements:
• University degree or equivalent experience required
• At least 1 year of contact center experience
• Understanding of Genesys Cloud is essential
• Ability ...