Technical Analyst, Service Desk (Bilingual)
Location
regina, division no. 6
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
Technical Analyst – FCC
Closing Date: 06/02/2026 • Worker Type: Permanent • Languages required: Bilingual (English and French) • Salary: $61,370 – $83,030 (plus performance‑based incentive)
About FCC
FCC is a federal Crown corporation that supports the Canadian agriculture and food sector by providing financing, knowledge resources, and business management software to over 103,000 customers nationwide.
What you’ll do
- Provide IT support through phone, email, chat, and in‑person interactions to a coast‑to‑coast Service Desk during business hours.
- Investigate, analyze, and resolve service desk incidents and service requests.
- Troubleshoot first‑level IT issues across systems, applications and devices.
- Monitor and support day‑to‑day technologies and services.
- Escalate issues when required based on troubleshooting and documentation.
- Maintain accurate ticket documentation, including updates, actio...