Technical Architect

Zendesk • pune, maharashtra, India • Posted June 06, 2026

Location pune, maharashtra

Job Type Full-time

Category Other-General

Posted June 06, 2026

Job Description Why This Role? Why Now?  Zendesk is the intelligent heart of customer experience, powering billions of conversations for world-class brands  . As a Technical Architect , you aren't just a coder; you are a consultant and a visionary.  You will join our Professional Services team to bridge the gap between complex business problems and elegant technical solutions  .  With our AI-first vision in full swing, this is your chance to lead high-stakes customer discovery and shape the future of CX architecture  .  
Who we’re looking for?  We are seeking a curious problem-solver with a strong consulting background and a customer-centric mindset  .  You should be someone who loves to lead technical discovery sessions, thrives in ambiguity, and can translate dense technical jargon into simple, actionable messages for executive stakeholders  .  
What you’ll be doing  Deep Discovery:   Lea...
            

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