Technical Assistance Agent

The Customer service agent shall act as a first line support for end customers who are communicating through Chat channel for any asic L0/L1 issues relating to printing of photo's / content, issues relating to usage of the so any particular software, general queries. Understanding the product features

- The agent shall make every reasonable attempt to resolve and provide the service where possible

- Provide accurate and complete information by using right methods and tools

- Ability to quickly assess an issue and accurately respond to customer inquiries

- Respond to all service requests and issues raised via chat support

- Move the request to L2 support team.

- Ensure that all service request raised in the CRM System are monitored and the relevant resolution procedures

are followed up effectively

- Keep records of customer interactions, process customer account changes as required