Technical Consultant

A dynamic and customer‑oriented Presales Technical Consultant will perform end‑to‑end presales engagements, respond to RFPs/RFIs, define technical scopes and onboarding documentation, and serve as a trusted advisor and technical point of contact for strategic accounts.

The consultant will also support customer retention through structured success programs and represent the company at webinars, conferences, and public events.

The role requires flexibility and willingness to travel across various regions to serve customers in both the Middle East and Africa. Willingness to travel outside the UAE is essential.

The ideal candidate will have 2–4 years of IT experience with a strong understanding of server/network infrastructure, Active Directory, and IT processes, along with excellent communication and presentation skills.

Knowledge of IT Helpdesk, Monitoring, SIEM, and Endpoint Management solutions, as well as prior experience in presales or technical account...