Technical Customer Service Lead
Location
manila, metro manila
Job Type
Full-time
Category
Engineering
Posted
June 07, 2026
- Lead, train, and supervise the customer service team.
- Serve as the main contact for customer service and technical support.
- Handle complex product inquiries professionally and redirect disease-related questions as needed.
- Manage the department email inbox.
- Provide on-call and after-hours support for urgent customer needs.
- Collaborate with Marketing, Sales, Order Services, Quality, Regulatory, and Distribution teams to support customers.
- Maintain accurate and compliant documentation of customer interactions.
- Identify and report product issues, including processing FDA incident reports.
- Complete daily tasks such as follow-up calls, open call queries, dashboard reviews, and reviewing recorded calls.
- Support sales operations by creating Business Partner Masters and Sales Orders.
- Run department reports (e.g., 3CX stats) and update schedules (on-call and holidays).
- Manage department ...