Technical Customer Success Specialist (f/m/d)

Interxion • Frankfurt, Hesse, Germany • Posted June 14, 2026

Location Frankfurt, Hesse

Job Type Full-time

Category Information and Record Clerks

Posted June 14, 2026

 
  Your Role 
 Being a Technical Specialist within the Customer Success team, you will provide technical consulting to the Customer Success team, and ensure a relief for the operational departments in concerns of technical request/ subjects addressed by the customers. Furthermore, you will support the Incident Coordinator function, within the local incident process.
 You will achive your targets by: raising the efficiency of customer requests processing by providing technical expertise in customer meetings and supporting the team; ensuring a timely response in case of an incident and acting as the main source of support for the Incident Manager; and by ensuring efficient communication with our customers, what is measurable through the internal system (e.g. response time, resolution time and further KPIs).
  Your Profile  
 Bachelor’s degree in electrical engineering or alternatively Master Electrician/Cooling or Master Technicia...
            

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