Technical Customer Support Analyst
Location
Kuala Lumpur, Malaysia
Job Type
Full-time
Category
other-general
Posted
May 31, 2026
Job Description
Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Kuala Lumpur office. This successful candidate will be a member of the Technology, Engineering & Operations group.
Reporting to the IT Service Desk Team leader, the successful candidate will provide operational support, and access management administration within the IT Service team.
The successful candidate will be a high-performing individual who is methodical, inquisitive, and has a passion for technology and service.
The role will involve shift-based work: once every four weeks you will work from 5 AM to 2 PM (home working), and the next 3 weeks you work from 8 AM to 5 PM (office working)
**Main duties and responsibilities**
+ Provide technical support (including Avaya level 1 voice support) to onsite and remote users.
+ Install, configure, and support (IMAC) end-u...
Cigna, a leading global health insurer, is going through an exciting period and we are looking to recruit an experienced IT Service Analyst in our Kuala Lumpur office. This successful candidate will be a member of the Technology, Engineering & Operations group.
Reporting to the IT Service Desk Team leader, the successful candidate will provide operational support, and access management administration within the IT Service team.
The successful candidate will be a high-performing individual who is methodical, inquisitive, and has a passion for technology and service.
The role will involve shift-based work: once every four weeks you will work from 5 AM to 2 PM (home working), and the next 3 weeks you work from 8 AM to 5 PM (office working)
**Main duties and responsibilities**
+ Provide technical support (including Avaya level 1 voice support) to onsite and remote users.
+ Install, configure, and support (IMAC) end-u...