Technical Manager - BA

Description

Our team delivers end‑to‑end technical support and solutions across Mobile Apps, Transactional Websites, Phone‑based Customer Service Systems, and Operational Data Services supporting Fidelity Hong Kong WI and PI businesses. We are committed to providing stable, efficient, and scalable platforms that enable smooth daily operations. With a strong focus on customer centricity, we strive to deliver seamless and reliable experiences for Hong Kong customers.

About you role

Captioned role partners with business and technology teams to define and deliver solutions aligned with product vision and customer outcomes. This role requires a deep understanding of business needs, with the ability to analyze data to uncover user behaviors, pain points, and underlying product requirements.

The candidate must be highly data‑literate, capable of translating data insights into meaningful user stories, product enhancements, and prioritized backlo...