Technical Onboarding Specialist (MXDR)

Summary

The Technical Onboarding Specialist works at the intersection of our clients and GoSecure’s specialized engineering and operations teams. This role is responsible for directing the structured, technical delivery of GoSecure's managed security services, ensuring that clients are successfully integrated into our MXDR stack (including SIEM, MDR, IDR, NGAV, and Vulnerability Management) smoothly and efficiently.

This position focuses heavily on the initial technical onboarding phase and complex service transitions. The ideal candidate acts as the critical bridge between the client's IT/security infrastructure and internal GoSecure teams (SIEM, SOC, SOC Infrastructure, and PMO) to ensure deployment alignment, clear technical communication, and a seamless transition into active monitoring.

Duties and responsibilities

Client Implementation & Coordination

Technical Onboarding Delivery: Coordinate the post-sales technical onboarding of new clients, lead...