Technical Program Manager (Customer Experience) - Latam

The Company Join a fast-growing Customer Experience (CX) professional services firm where every team member is expected to wear multiple hats and contribute directly to the business's growth.Beyond core delivery responsibilities, you will have the opportunity to shape how we work, deepen your technical and analytical expertise, and expand your impact across projects, clients, and internal initiatives.As a Technical Program Manager, you will play a leading role in the configuration, delivery, and ongoing optimisation of CX solutions for our customers.You will work closely with Program Directors and CX Advisors, but will be expected to operate independently across medium to high complexity implementations.This includes leading requirement discovery, designing robust technical solutions, configuring the platform, and supporting launches and post-launch optimisation.You will also act as a point of reference for more junior analysts, helping raise delivery quality and consistency across ...