Technical Project Manager
Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
Technical Support Project Manager. (Morning Shift: 6.00 Am - 3.00 Pm IST).
Fostered and strengthened strategic client relationships, serving as the primary point of contact for all issues and improving customer experience throughout the end-to-end customer lifecycle.
DUTIES AND RESPONSIBILITIES:
Proactively escalate account issues to the relevant stakeholders and collaborate with global delivery teams to ensure timely resolution.
Collaborate with Sales toidentifyopportunities for smooth renewals and expansions.(Maintaintheir active accounts/modules/ Expiration dates inaWikiaswell)
Follow the established customer success plan to increase product adoption andmaintainstrong relationshipswith customers and internal teams.
Establish, customize, andmaintaina regular schedule ...