Technical Response Operator

Overview

SHIFT BASED, HYBRID ROLE - WEEKDAY SHIFTS IN OFFICE, NIGHT AND WEEKEND SHIFTS FROM HOME. Checkit’s Technical Response Team support one of our key accounts, a major UK supermarket retailer, with management of their in-store refrigeration plant and refrigerators. Using our various onsite monitoring equipment, we are able to remotely interrogate issues following a critical breakdown on site, the team takes ownership of the problem. We speak to the store, help to diagnose the problem, and provide stock saving guidance if required. We will arrange for a third party engineer to visit and resolve the issue, liaise with that engineer to understand what happened, and report back to the customer with our findings.

We are expanding the team and looking for a new Operator who can support our customer with this process. The role will involve a lot of phone and email work liaising with the different parties involved, helping to diagnose and fix problems, and delivering...