Technical service desk agent

Cape Town, South Africa | Posted on 06/11/2025

Industry Technical Support & Customer Services Work Experience 5 years Education Level Grade 12 or equivalent City Cape Town Province Western Cape Country South Africa Postal Code 8005 Job Description

Where the successful candidate will fit in?

Our Service Desk team is responsible for 1st Line Support to our customers. With a strong focus on customer satisfaction, you will be expected to troubleshoot and resolve issues with services such as but not limited to broadband, Fibre To The Home or business, domains and hosting and ADSL. The position does not always entail remote assistance as we have frequent walk-in customers as well.

Please note:

This position does not always entail remote assistance as we have frequent walk-in customers as well.
Should you be required to work remotely, you must have the following in place:

Reliable internet connection Alternative power supply and connectivity ...