Technical Service Engineer

Overview

This role is responsible for performing internal product tests, quantifying product value, and advising business leaders and customers on applications and equipment. It supports commercial teams through training, troubleshooting, and technical demonstrations, contributing to innovation and customer satisfaction.

Responsibilities

• Perform internal product tests and report results to customers and commercial teams
• Execute Technical Service Requests (TSRs) and deliver data-driven conclusions
• Support key accounts through training, application startup, and troubleshooting
• Design and implement advanced experimental methodologies
• Mentor junior and mid-level technicians
• Assist sales and QC teams with customer complaint investigations
• Collaborate with interdisciplinary teams on research initiatives
• Analyze and interpret data for technical reports and presentations
• Conduct successf...