Technical Service Engineer

Task Description

• This role owns customer lifecycle in APAC region, with a focus on Japanese customers.
• Customer lifecycle includes pre-sales, delivery and service management. Main focus will be on customer engagements, which includes working across full product suite (Connect).
• You will bring great value to engagements with Japanese customers, by leveraging your business-level Japanese proficiency and cultural understanding.
• As a collaborator, you will bridge the understanding across customers and internal stakeholders (Sales, Engineering, Product, Operations). You collect and assemble all Customers' technical requirements from a technological and topological perspective.
• You provide feedback to in-region leadership with regular and structured inputs and recommend the necessary investments in Japan in order to cover future Customers' needs.
• You manage the structural issues of Customers' products and take the necess...