Technical Service Lead (1 year contract)
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 09, 2026
Job Description
This role is for a StarHub Subsidiary. The Engineer will be based at client's location to coordinate, manage the scope as stated below: The Technical Service Lead coordinates and leads the overall technical delivery of the scope of services. Drives the quality of the delivered services on a day-to-day basis. First point of escalation (before Service Delivery Manager) for critical issues / high severity technical support.
Dedicated onsite Lead reporting to Service Delivery Manager Regularly review and monitor tasks (completed and ongoing) to ensure compliance with standards and ensure customer SLA are met Monitor all team members performance and provide necessary advice and guidance Organise regular meeting and trainings to share with team members new techniques and methods to fulfil the SOPs and SLA requirements Perform regular check of the operations to discover areas of weaknesses and fortify them Work alongside with the Service Delivery Manager, Service Desk Le...
This role is for a StarHub Subsidiary. The Engineer will be based at client's location to coordinate, manage the scope as stated below: The Technical Service Lead coordinates and leads the overall technical delivery of the scope of services. Drives the quality of the delivered services on a day-to-day basis. First point of escalation (before Service Delivery Manager) for critical issues / high severity technical support.
Dedicated onsite Lead reporting to Service Delivery Manager Regularly review and monitor tasks (completed and ongoing) to ensure compliance with standards and ensure customer SLA are met Monitor all team members performance and provide necessary advice and guidance Organise regular meeting and trainings to share with team members new techniques and methods to fulfil the SOPs and SLA requirements Perform regular check of the operations to discover areas of weaknesses and fortify them Work alongside with the Service Delivery Manager, Service Desk Le...