Technical Service Management Lead (ST Telemedia Global Data Centre Philippines)

Description

The DC Technical Service Management is responsible for maintaining high levels of customer satisfaction and fostering long-term relationships
through the provision of expert technical support and customer relationship management. This role operates within the limits of standard industry practices and aims to achieve permanent objectives such as optimal customer retention and compliance with local and industry standards.

DUTIES AND RESPONSIBILITIES:

Customer Relationship Management

Develop and maintain relationships, serve as the primary contact for customers, provide updates on services.

Technical Support and Expertise

Provide support, resolve issues, assist with data center solutions deployment and optimization.

Customer Success Initiatives

Develop strategies to enhance satisfaction and retention, monitor KPIs, conduct reviews for

improvement.

Onboarding and Training

Manage onboarding, ...