Technical Service Manager
Location
burnaby, metro vancouver regional district
Job Type
Full-time
Category
Other-General
Posted
June 01, 2026
Overview
Responsible for reliable, prompt, and empathetic technical support to our customers. Resolve technical issues, support sales growth and technical training needs of the region.
Responsibilities
- Provides technical expertise for product reliability investigations.
- Gather “Voice of the Customer” to proactively monitor for early signs of quality issues, and support through job site visits to address customer needs and provide resolutions.
- Completes field service reports via current software workflows with pertinent data to document field reported issues to ensure product integrity.
- Evaluation of product installation and operation at customer sites when required while using Daikin installation, service, and engineering manuals for validation.
- Service Bulletin support to internal and external customers and provides implementation of corrective action plans.
- Provides oversight for warranty unit replacemen...