Technical Service Representative

Are you a tech-savvy problem solver with a passion for customer service? Atlantic Lottery is seeking a Technical Service Representative to support our northern New Brunswick Region. In this hands-on role, you'll be responsible for servicing and maintaining lottery terminals and related equipment across Video Lottery and Retail Lottery sites, ensuring maximum uptime and compliance with service standards.You'll work independently, traveling extensively within your territory, and play a key role in preventative maintenance and servicing/repairing equipment at retailer locations while maintaining positive relations. You will ensure maximum uptime of all assets delivering on key performance metrics while meeting our Service Level Agreements (SLA's).The TSR will primarily work business hours but also work within the on-call rotation, meaning a minority of the work hours can occur during evenings or weekends.Hours: Variable. Could be up to 37.5 hours a week.


Responsibilities