Technical Service Representative

Career Transitions • Winston-Salem, North Carolina, United States • Posted June 11, 2026

Location Winston-Salem, North Carolina

Job Type Full-time

Category Information and Record Clerks

Posted June 11, 2026

Description
Position Summary: 

Looking for a dynamic team player that specializes in excellent Technical Service. The Technical Service Representative is responsible for responding to customer and service technical inquiries. Responsibilities as more fully described below, include answering technical questions, processing warranty claims, reporting technical issues, disposition of returned parts and maintaining trouble shooting guides. Works collaboratively with other functional areas to set and meet priorities that support the business strategy. Performs all other duties as assigned. 

Key Tasks: 
Answer technical and parts calls, email inquiries, SMS and Chat from customers and field service personnel.

Assist in processing service claims and parts returns for warranty.

Report technical and parts issues to appropriate departments to ensure customer satisfaction when seeing trends in product defects.

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