Technical Services Manager

Responsibilities

• Handling quality complaint from customer within the SLA and investigate (corrective and preventive action) accordingly to the customer site by identifying potential issues from every angle while visiting in person.
• Provide sample analysis before and after productions.
• Giving technical report after trial and customer visits (collecting data of the production and do defect analysis) then shared to the internal team.
• Coordinate with internal team and for root cause analysis and make sure to handle the complaint until the customer is satisfied.
• Able to propose for improvement specifications according to the market needs/ brand owners to the internal team.
• Identifying gaps between the product specification and customer needs on their printing process.
• Giving technical education for printing and brand owners.
• Creating guidelines for the customer on the product that they used.
• Coord...