Technical Services Specialist

Abbott Rapid Diagnostics is part of Abbott’s Diagnostics family of businesses, bringing together exceptional teams of experts and industry leading technologies to support diagnostic testing which provides important information for treatment and management of diseases and other conditions.

The Technical Services Specialist is responsible exclusively for addressing customer email inquiries of a complex nature, including product questions, suggestions, and complaints across the company’s product lines. This role requires strong written communication skills, technical troubleshooting ability, and adherence to company procedures, quality standards, and regulatory guidelines. The specialist evaluates and resolves customer issues via email while collaborating with internal teams as needed.

This job description will be reviewed periodically and is subject to change by management.

RESPONSIBILITIES:

Customer Email Support