Technical Solutions Director - Spark/ML/AI

CSQ127R52 Mission The Director - Support Engineering (Data & AI) will be responsible for building and leading a regional team of technical experts in Brazil, focused on resolving highly complex and long-running support cases raised by Databricks customers. This leader will oversee all Support Engineering operations during AMER/LATAM business hours with close alignment to global teams and will ensure 24x7 support coverage through coordination with other regions. Key Outcomes Build and manage a high-performing regional team of Spark, ML, and AI Technical Solution Engineers in São Paulo (or another major Brazil hub). Hire, retain, and develop top talent, building a diverse, world-class support engineering organization. Coach and mentor regional support managers and future leaders, while driving structured training, technical workshops, and knowledge-sharing initiatives. Define and track quarterly goals for team growth, individual development, and overall performance excellence. Partner wi...