Technical Specialist

BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem‑solving skills to meet our clients' diverse needs.

Responsibilities

• Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently
• Collaborate with development teams to identify and troubleshoot software bugs and performance issues
• Conduct system installations, configurations, and upgrades as necessary
• Develop and maintain detailed documentation on system configurations, processes, and user guides
• Assist in training end-users on software functionalities and best practices