Technical Support Agent

Keen • Cape Town, Western Cape, South Africa • Posted June 10, 2026

Location Cape Town, Western Cape

Job Type Full time

Category Information and Record Clerks

Posted June 10, 2026

About Keen
Keen builds high-performing CX and operational teams for fast-growing tech companies in the U.S. and Canada. Our teams support complex software platforms used by businesses around the world.
This is not a traditional call centre role. Our teams handle complex work that requires judgment, product knowledge, and real problem solving. The environment is fast-paced, data-driven, and performance-oriented.
In return, Keen offers long-term careers, equitable compensation, and the opportunity to work in the future of the customer support industry. As Tier-1 work is automated by AI, Keen teams focus on the complex work that tech companies will always need.
About the Role
We are hiring Senior Customer Support Advisors to support software and hardware platforms used by businesses across the U.S. and internationally.
In this role, you will help customers troubleshoot complex...
            

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