Technical Support Analyst at McMillan (Calgary)
Location
calgary, ab
Job Type
Full-time
Category
Other-General
Posted
June 13, 2026
Overview
Join McMillan as a Technical Support Analyst, providing hands-on IT solutions in Calgary. Demonstrate your troubleshooting skills and contribute to a collaborative team environment. In this role, you will support Level 1 and 2 technical issues while building robust relationships with stakeholders. Your day-to-day tasks will include managing service requests, documenting issues, and coordinating onsite support for video conferencing technologies. Youll also monitor service desk operations and work alongside teams to ensure a smooth IT service experience.
Responsibilities
- Provide technical support for computer systems and mobile devices
- Monitor service desk queues and manage support requests
- Document all service requests in Service Now ticketing system
- Set up Audio/Visual technology in meeting rooms
- Collaborate on local IT troubleshooting and special projects
Qualifications
- Minimu...