Technical Support Analyst

Onico Solutions • Brampton, Ontario, Canada • Posted June 05, 2026

Location Brampton, Ontario

Job Type Full-time

Category Computer Occupations

Posted June 05, 2026

Technical Support Analyst
The Technical Support Analyst is responsible for providing technical support via phone, email or deskside for our client’s end users and systems.

Responsibilities
Provide analysis incidents and/or a solution to it in order to restore service

Perform remote troubleshooting, installation and repairs using remote support tool

Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation.

Administer and maintain end user accounts, permission, and access rights.

Ensure network connectivity of all workstations

Monitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.

Move, add and/or update end user technology-related devices which include updating Configuration Items

Populate and administer knowledge base and other ...

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