Technical Support Analyst

Onico Solutions • Etobicoke, Ontario, Canada • Posted March 23, 2026

Location Etobicoke, Ontario

Job Type Full-time

Category Computer Occupations

Posted March 23, 2026

Technical Support Analyst
The Technical Support Analyst is responsible for providing technical support via phone, email or portal to enterprise customers for their IT issues. 

Qualifications

Work Experience
2-4 years of experience in technology support roles

2-4 years of experience working in a Service Desk environment is preferred
Specific Competencies:
Ability to effectively translate technical information and procedures to customers

Troubleshooting and analytical skills with capacity to accurately identify and assess problems before providing accurate solutions

Dedicated to providing quality customer support to consistently meet customer expectations by providing service beyond expectation

Excellent communication, both written and verbal, interpersonal skills with ability to listen effectively, respond appropriately, and maintain mutual comfort lev...
            

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