Technical Support Analyst II – Tier 2

AutoZone is looking for a Technical Support Level 2 agent in Chihuahua, Mexico, to provide quality customer service and support for ALLDATA products. The role involves troubleshooting software and hardware issues while interacting with different teams to find resolutions.

Applicants should have a high school diploma, one to two years of experience in customer service or technical support, and proficiency in Windows, Android, and iOS. Bilingual proficiency in English and Spanish is preferred.

The successful candidate will be responsible for training others, documenting processes, and managing customer escalations effectively.