Technical Support Analyst II
Location
Tulsa, OK
Job Type
Full-time
Category
other-general
Posted
June 15, 2026
Overview
We are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues that cannot be resolved at the Tier I level. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work independently while supporting a wide range of IT systems and applications.
Key Responsibilities
+ Technical Support
+ Provide second-level support for hardware, software, and network issues.
+ Troubleshoot and resolve escalated tickets from Help Desk I staff.
+ Assist with installation, configuration, and maintenance of desktop systems and applications.
+ System Administration Assistance
+ Support user account management, permissions, and access controls.
+ Perform routine maintenance tasks such as updates, patches,...
We are seeking a skilled and customer-focused Technical Support Analyst II to provide advanced technical support to end-users. This role serves as the escalation point for complex issues that cannot be resolved at the Tier I level. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and the ability to work independently while supporting a wide range of IT systems and applications.
Key Responsibilities
+ Technical Support
+ Provide second-level support for hardware, software, and network issues.
+ Troubleshoot and resolve escalated tickets from Help Desk I staff.
+ Assist with installation, configuration, and maintenance of desktop systems and applications.
+ System Administration Assistance
+ Support user account management, permissions, and access controls.
+ Perform routine maintenance tasks such as updates, patches,...