Technical Support Analyst

BGIS • Markham, Ontario, Canada • Posted March 23, 2026

Location Markham, Ontario

Job Type Full time

Category Computer Occupations

Posted March 23, 2026

SUMMARY  
The Technical Support Analyst is responsible for providing technical assistance and support to end users, ensuring prompt resolution of a wide range of requests including hardware, software, printing and networking issues. In addition, the incumbent is expected to test and deploy new hardware and software as part of an ad-hoc request or as part of a major project. The Technical Support Analyst will action assigned tickets ensuring they are closed in a timely manner to meet SLAs. 
KEY DUTIES & RESPONSIBILITIES  
 Desktop Support
Provides desktop support to all end users ensuring computers and installed software operate seamlessly with diverse systems including associated validation systems, file servers, email servers, applications servers, etc. Support calls range from general PC and software questions to resolution of technical operating systems and hardware issues. 
Administers support requests via the IT ticket trackin...
            

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