Technical Support Analyst

Onico Solutions • Richmond Hill, Ontario, Canada • Posted June 05, 2026

Location Richmond Hill, Ontario

Job Type Permanent

Category Computer Occupations

Posted June 05, 2026

Technical Support Analyst
The Technical Support Analyst is responsible for providing technical support via phone, email or portal for our client’s end users and systems. 

Responsibilities
Provide first level analysis of an incident and/or a solution to it in order to restore service

Perform remote troubleshooting, installation and repairs using remote support tool

Provide access to clients (Permission etc) password resets, unlocking accounts through Active Directory.

Communicate degraded and interrupted services (to client) along with providing alternatives for continued operation.

Administer and maintain end user accounts, permission, and access rights.

Ensure network connectivity of all workstations

Monitor performance of manageable key infrastructure components such as file and print servers, printers, routers, switches & hubs.

Move, add and/or update end use...

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