Technical Support Analyst

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry.We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.This is a 24/7 operational Hybrid role with 2 to 3 days in the office that offers necessary training and mentorship to develop your technical support capabilitiesWhat You'll DoProvide Level 2 technical support for Amex GBT travel booking, Travel Counselor servicing, and corporate applicationsManage incident, case, and request resolution with timely acknowledgment, prioritization, communication, and escalationRespond to critical incidents (P1/P2) within defined SLAsParticipate in incident bridges, triage, and service disruption communicationsMonitor global ticket queues for SLA compliance and metrics trackingTroubleshoot application issues and configuration problems with minimal initial informationConduct root cause ...