Technical Support - APAC

Hypernative is the leader in real-time threat prevention for Web3. We empower protocols, bridges, and DeFi platforms to detect and prevent exploits before they happen. Our platform is trusted by top crypto-native organizations to protect billions in on-chain value.

Backed by world-class investors and experiencing rapid growth, we’re building a customer centric organisation that helps our customers stay safe, agile, and ahead of threats. Now we’re hiring a Technical Customer Support in APAC timezones to join us on this mission.

We’re looking for a Technical Customer Support Specialist to be the front line for our customers, helping them get the most out of Hypernative’s real-time threat detection platform. You’ll handle inbound technical inquiries, troubleshoot issues, and ensure our users (from Web3 protocols to enterprises) receive responsive, expert-level support.

You’ll collaborate closely with our Customer Success, Product, and Engineerin...