Technical Support, Associate

Anthology Inc • Bengaluru, Karnataka, India • Posted June 21, 2026

Location Bengaluru, Karnataka

Job Type Full-time

Category Computer Occupations

Posted June 21, 2026

Description
Technical Support, Associate Lead II 
Remote - Chennai, India or Bangalore, India 
About the Role
Our Customer Support team has a proven track record of delivering high quality technical support to our customer base. As Associate Technical Support I on our Tier 1 team, you will be responsible for providing multi-level troubleshooting and technical support to Blackboard LMS customers via phone and email.
Responsibilities
Documenting customer issues, reproducing and gathering details on reported problems through resolution or escalation to Tier 2 
Drafting, reviewing, and publishing product bugs/fixes into our Knowledge Base 
Representing the Customer Support department in various support meetings or reviews with both internal product teams as well as external customers 
Providing outstanding customer service with every interaction by representing the voice of the customer, making their issue your ...
            

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