Technical Support Associate
Location
Brighton, East Sussex
Job Type
Full-time
Category
computer-and-mathematical
Posted
June 03, 2026
A values driven telecom and ISP business in Brighton is seeking a Technical Support Associate due to continued business growth. They are a small and friendly team looking for someone with a strong desire to work in technical support or 1st line helpdesk, ideally with related technical qualifications.
The business offers progression in technical support and the opportunity to undertake relevant certifications with them over time.
The Technical Support / 1st Line Support role includes:
* 1st line technical support via phone and email, lots of work on the phone with customers logging technical queries and support tickets
* Logging and managing support tickets
* Troubleshooting connectivity, VoIP, and network-related issues
* Monitoring systems and responding to service alerts to prevent outages
* Assisting with provisioning and administration of telecoms and connectivity services
* Working closely with internal teams, sup...
The business offers progression in technical support and the opportunity to undertake relevant certifications with them over time.
The Technical Support / 1st Line Support role includes:
* 1st line technical support via phone and email, lots of work on the phone with customers logging technical queries and support tickets
* Logging and managing support tickets
* Troubleshooting connectivity, VoIP, and network-related issues
* Monitoring systems and responding to service alerts to prevent outages
* Assisting with provisioning and administration of telecoms and connectivity services
* Working closely with internal teams, sup...