Technical Support Associate (Voice)
In this role, you are responsible to handle inbound customer call such as sales, retention, troubleshooting, cancellations and makes outbound follow up calls during scheduled hours, providing an excellent customer experience.
What you’ll do & how you’ll make your mark
Achieves productivity related targets, quality targets, sales and revenue targets, average handle time, schedule adherence, Service Request closures and quality measures.
Configures and troubleshoots basic errors with domain names and associated products.
Uses all proprietary database, web, and telephony tools effectively, reporting faults to helpdesk or supervisors as soon as they occur.
Accesses, uses or discloses, customer information only when you need to do so to perform your duties.
Discusses call monitoring feedback with supervisor to improve performance.
Who you...