Technical Support & Customer Success Specialist

Salary: To be Discussed

We are looking for a proactive and technically minded Customer Support & Success Assistant to join a rapidly growing software business.

This role is ideal for someone who enjoys problem-solving, troubleshooting technical issues, and helping customers get the most out of a software platform.

About the Role

The primary focus of this role will be technical customer support and customer success. You’ll assist users with platform-related issues, troubleshoot problems, guide customers through solutions, and help ensure a smooth and positive customer experience.

As the business continues to grow, we are also implementing support systems, knowledge bases, and AI‑driven support tools, so we’re looking for someone comfortable working with technology and support software.

Responsibilities

• Provide technical support to customers using the platform
• Troubleshoot and resolve platform‑related issue...