Technical Support Engineer
Location
Bengaluru, Karnataka
Job Type
Full-time
Category
Computer Occupations
Posted
May 24, 2026
Hi Folks,
We are looking for
customer‑facing Tech Support II professionals
to provide round‑the‑clock technical support for enterprise customers. The role is focused on
issue troubleshooting, incident management, and customer communication .
Key Responsibilities
Provide
L2 technical support
to customers via phone, email, and ticketing systems
Act as
on‑call support
to handle high‑priority production issues
Troubleshoot application, system, and environment‑related issues (no coding)
Clearly communicate issue status, resolution steps, and timelines to customers
Work closely with internal teams (L3, Infra, Product) for escalations
Create and update incident logs, SOPs, and knowledge base articles
Ensure SLA adherence and customer satisfaction
Participate in shift handovers and operational meetings
Required Skills & Qualifications
2–4 years
of experience in
Techn...
We are looking for
customer‑facing Tech Support II professionals
to provide round‑the‑clock technical support for enterprise customers. The role is focused on
issue troubleshooting, incident management, and customer communication .
Key Responsibilities
Provide
L2 technical support
to customers via phone, email, and ticketing systems
Act as
on‑call support
to handle high‑priority production issues
Troubleshoot application, system, and environment‑related issues (no coding)
Clearly communicate issue status, resolution steps, and timelines to customers
Work closely with internal teams (L3, Infra, Product) for escalations
Create and update incident logs, SOPs, and knowledge base articles
Ensure SLA adherence and customer satisfaction
Participate in shift handovers and operational meetings
Required Skills & Qualifications
2–4 years
of experience in
Techn...