Technical Support Engineer (CB&IMS)

We are seeking a Frontline Technical Support Engineer (CB&IMS) to join our team. As a key member of our support organization, you will be responsible for providing the first level of contact for customer inquiries via phone, email, and online channels. You will specialize in at least one Carbon Black product and serve as a mentor and resource for other team members. Additionally, you will participate in team training and lead training sessions on specific topics.

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve...