Technical Support Engineer (Flying Doctor)
Location
madrid, area metropolitana (comarca)
Job Type
Full-time
Category
Other-General
Posted
June 04, 2026
Job Overview
The Geely Technical Support Engineer will be responsible for providing high-quality support to dealers and customers by troubleshooting and resolving technical issues. This role involves working closely with dealer’s technicians and service advisors to understand customer needs and ensuring their satisfaction with Geely products and services.
Main Duties and Key Responsibilities
Diagnose and resolve complex technical incidents on customer vehicles.
Use of OEM diagnostic tools for guided diagnostics and repairs.
Produce clear technical reports and action plans.
Coordinate and coach multidisciplinary teams at the point of repair.
Troubleshoot and report to HQ Quality department any hardware or software issue on vehicles.
Provide timely and effective technical support via dedicated ticketing application, phone, email, or chat.
Document and track customer interactions and technical issues in the support da...
The Geely Technical Support Engineer will be responsible for providing high-quality support to dealers and customers by troubleshooting and resolving technical issues. This role involves working closely with dealer’s technicians and service advisors to understand customer needs and ensuring their satisfaction with Geely products and services.
Main Duties and Key Responsibilities
Diagnose and resolve complex technical incidents on customer vehicles.
Use of OEM diagnostic tools for guided diagnostics and repairs.
Produce clear technical reports and action plans.
Coordinate and coach multidisciplinary teams at the point of repair.
Troubleshoot and report to HQ Quality department any hardware or software issue on vehicles.
Provide timely and effective technical support via dedicated ticketing application, phone, email, or chat.
Document and track customer interactions and technical issues in the support da...