Technical Support Engineer Ii - Unified

A Technical Support Engineer II assists enterprise customers by troubleshooting and resolving complex technical issues related to the Zoom product, hardware, integrated platforms, and networking systems.They analyze customer problems, replicate issues in test environments, and collaborate with development teams to identify root causes and implement solutions.The role requires excellent communication skills to explain technical concepts and ensure customer satisfaction.As a Technical Support Engineer II, you will work with our elevated Support entitled customers utilizing multiple Zoom product solutions.
**Responsibilities**:- Provide support to troubleshoot and resolve technical issues reported by customers and other team members through phone, chat, and ticket channels- Identify bugs, test, reproduce, report, and work with the escalation engineers to assist with a fix and test/verify fix versions- Provide ideas and assist with the creation of documentation and training material...